1. Transparent Engagement Model

At MIN MURASU, every project or monthly growth retainer is governed by a clear Statement of Work (SOW) with itemized deliverables, timelines, and commercial terms agreed upon before any invoice is issued. We do not use hidden fees, automatic dark-pattern renewals, or lock-in traps.

2. Project-Based Engagements (Websites, Audits & AI Setup)

• Before Work Commences: If a client cancels a project in writing prior to the kickoff discovery session or before any engineering/strategy work has commenced, 100% of the initial deposit (less any actual payment gateway charges) is eligible for refund.
• Milestone-Based Billing: Fixed-scope projects are billed across clear milestones (e.g., Architecture & Design Approval, Staging Build, Production Launch). Once a milestone deliverable has been reviewed and approved, payments for completed milestones are non-refundable.
• Mid-Project Cancellation: If a project is cancelled mid-milestone, we prorate work completed up to the cancellation date, hand over all completed code/assets paid for to date, and refund any unutilized advance balance within 7 business days.

3. Monthly Retainers (SEO, GEO & Performance Marketing Management)

• Simple Written Notice (Click-to-Cancel Equivalent): Monthly retainers may be cancelled at any time by sending a direct email to [Email Protected] with at least 15 calendar days' notice prior to the next monthly billing cycle. No complex cancellation calls or retention hurdles are required.
• Current Billing Cycle: Retainer fees for an active billing month in which campaign management, SEO execution, or reporting work is already underway are non-refundable, and service delivery continues through the end of the paid period.
• Full Account Handover: Upon termination, clients retain 100% ownership and administrative access to their Google Ads, Meta Ads, Google Analytics (GA4), Search Console, domain, and website repositories.

4. Third-Party Media Spend & Software Subscriptions

Advertising budgets paid directly to third-party platforms (such as Google Ads, Meta Ads, LinkedIn Ads), domain registrars, cloud hosting providers, CRM licenses, and WhatsApp Business API conversation fees are governed by those respective platforms' refund policies. MIN MURASU does not mark up media spend and cannot issue refunds for charges billed directly by third-party vendors.

5. Refund Processing Timelines

Approved refunds are processed within 5 to 7 business days via the original payment method (NEFT/IMPS/RTGS bank transfer or UPI/payment gateway) and confirmed with a formal credit note.

6. How to Request a Cancellation or Billing Review

See also our Terms & Conditions and Privacy Policy.